Terms and conditions and right of withdrawal
Applicable from: 5.2.2023
This is a machine translation, legally binding, is the German document.
The following terms and conditions apply to all orders on our “website” (www.hamacama.com). The contract is concluded by clicking the order button in the “Checkout” (www.hamacama.com/checkout/). Immediately after sending the order you will receive an order confirmation by e-mail with this document attached.
The purchase contract is concluded with “us/we/Hamacama” (Hamacama e.U., Daniel Zimmermann, Hausbergtal 10, 6370 Kitzbühel). Austrian law is exclusively applicable and the language available for the conclusion of the contract is German.
All price in are Euro € indicated.
For EU delivery addresses: All prices include the statutory VAT of the respective country.
For third countries (e.g. Switzerland): Prices do not include VAT. Import costs are to be paid by the customer upon receipt of the package.
3. Payment methods
Credit and debit card payment is available for all delivery countries. If payment is made by credit or debit card, the charge will be made immediately after the order is placed.
The other payment methods are available only for selected delivery countries. You will see the currently available payment methods when you select a delivery country in the checkout.
We will cover the cost of transaction fees for you, even in the case of a return.
The goods will be shipped only after successful receipt of payment. If the payment failed for any reason, but the goods have already been shipped, the goods remain our property in any case until full payment.
Unless otherwise stated, all products are available for immediate delivery. We usually ship within 1-2 business days after successful receipt of payment.
Delivery times: Delivery is from Austria and depending on the destination country, the maximum delivery time can be 13 business days. You can find all details about the shipping time, the shipping service provider and the shipping costs for each destination country on our website under shipping costs.
Package undeliverable due to customer: If our shipment is returned to us by the shipping service due to an incorrect shipping address provided, a refusal from the customer, or because the customer was not located, we have the right to charge the customer for the actual shipping cost of the failed delivery.
Delivery Delays: In the event of delays in delivery for which we are not responsible (force majeure, fault of third parties, etc.), the delivery period shall be reasonably extended. If the causes of the delay last longer than 4 weeks after conclusion of the contract, either party is entitled to withdraw from the contract.
Transport damage: If goods are delivered with obvious damage to the packaging or contents, the customer must please complain directly to the carrier / freight service and refuse acceptance. In addition, please contact us immediately.
The customer himself is responsible for the correct assembly (suspension and ropes) and safe use (boarding and behavior) of the hammock.
Liability for consequential damages as well as other property and financial damages is excluded.
Important safety instructions are enclosed with the product. This information can also be found on the website under “Basic rules”.
6. Right of withdrawal
From receipt of the goods you have 30 days the right to revoke this contract and return the goods to, us.
Step 1: You can informally revoke your purchase by sending a message with reasons for the return via the contact form or to the e-mail address given in the imprint.
Step 2: You will receive a response from us within 2 business days. The goods must then be shipped, preferably in the original packaging, to our warehouse in Austria within 14 days.
Return shipping costs from Austria:
For returns from Austria that include a hammock, we will provide you with a free return label from the Austrian postal service. If you do not use this label, you will have to pay the return shipping costs yourself.
Return shipping costs from Germany, Denmark, Belgium, Luxembourg and Poland:
For returns these countries that contain a hammock, you will receive a GLS return label from us. The package must then be dropped off at a GLS store. You will pay a flat rate of 5 EUR for the return label, which will be automatically deducted from your refund. If you do not use this label, you will have to pay the full cost of the return shipment to Austria yourself.
Return shipping costs from other countries:
You organize yourself the return shipment to Hamacama warehouse in Austria. You will receive a lump sum of 10 EUR (EU customer) by bank transfer or PayPal as compensation for costs. You are responsible for ensuring that the goods reach us undamaged – otherwise no refund is possible.
Return costs of accessories only:
For returns that contain only accessories and no hammock, you yourself are responsible for the return and the costs incurred, regardless of the country of delivery.
Our delivery address:
Step 3: The goods must be in perfect condition, i.e. remain saleable at full price. If returned items show damages or other defects (e.g. torn threads of the hammock, missing accessories etc.) we will replace in the worst case only 40% of the purchase price. Therefore, please be careful when testing the goods!
After the goods have been received and successfully checked, you will be refunded via the payment method you used to purchase from us.
You will receive your refund within 1-5 business days after we receive the shipment. You will be informed automatically by email.
7 Warranty / Guarantee
The warranty is in accordance with the law, that is 24 months from the date of receipt of goods. We want you to receive a flawless product upon purchase. If there are defects in the material or workmanship from the beginning, you will receive a free replacement of the hammock.
However, since the lifetime of cotton hammocks is highly dependent on usage (moisture, weather conditions, etc.), we cannot provide a warranty or repairs for damage attributable to the buyer.
To report a warranty claim, please write to us via the contact form or to the email address given in the imprint.
8. Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here, https://ec.europa.eu/consumers/odr/.
You can reach our customer service via the contact form or via the e-mail address given in the imprint.