Terms, Conditions, and Refund Policy
The following terms and conditions apply to all orders placed on our “website” (www.hamacama.com). The contract is concluded by clicking the order button in the “Checkout” (www.hamacama.com/checkout/). Immediately after sending the order, you will receive an order confirmation by e-mail with this document attached.
The purchase contract is concluded with “Hamacama” (Hamacama e.U., Klausenbach 53, 6370 Kitzbühel). Austrian law is exclusively applicable and the original language of this contract is German, in case of doubt, the German version is to be applied.
Prices for EU customers (EUR): For deliveries to customers within the EU, the Euro prices apply. All prices include the legal value-added tax of the respective country.
Prices for Swiss/Liechtenstein customers (CHF): For deliveries to customers in Switzerland or Liechtenstein, the prices are in Swiss francs. The CHF prices are shown on our website already include VAT and customs duties, which are due when importing into Switzerland or Liechtenstein. These fees will be deducted as a discount at checkout, and you will pay these fees yourself to Swiss Post when you receive the package.
3. Payment Methods
Credit and debit card payment is available for all delivery countries. If payment is made by credit or debit card, the charge will be made immediately after the order is placed.
The other means of payment are only available for selected countries of delivery. You will see the currently available payment methods when you select a delivery country in the checkout.
We will cover the cost of transaction fees for you, even in the event of a return.
The goods will be shipped only after the successful receipt of payment. If payment has failed for any reason, but the goods have already been shipped, the goods remain our property in any case until full payment has been made.
Unless otherwise stated, all products are available for immediate delivery. We usually ship within 1-2 business days after successful receipt of payment.
Delivery times: Delivery is from Austria and depending on the destination country, the maximum delivery time can be 13 business days. You can find all details about the shipping time, the shipping service provider, and the shipping costs for the respective destination countries on our website under shipping costs.
Package undeliverable due to customer: If our delivery is returned to Hamacama by the shipping service due to an incorrect delivery address, a refusal by the customer, or because the customer was not found, Hamacama has the right to charge the customer for the actual shipping costs of the failed delivery.
Delays in delivery: In the event of delays in delivery for which we are not responsible (force majeure, fault of third parties, etc.), the delivery period shall be extended accordingly. If the causes of the delay last longer than 4 weeks after the conclusion of the contract, each party is entitled to withdraw from the contract.
Transport damage: If goods are delivered with obvious damage to the packaging or contents, the customer must please complain directly to the carrier/freight service and refuse acceptance. In addition, please contact us immediately.
5. Exclusion of Liability
The customer himself is obliged to ensure the correct assembly (suspension and ropes) and safe use (boarding and behavior) of the hammock.
Liability for consequential damages and other property and financial losses is excluded.
Important safety instructions are enclosed with the product. You can also find this information on the website under “Basic rules“.
6. Refund Policy
You have 30 days from receipt of the goods to cancel this contract and return the order to us.
Step 1: You can informally cancel your purchase by sending a message with reasons for the return via the contact form or to the e-mail address given in the imprint.
Step 2: You will receive a response from us within 2 business days. The goods must then be sent to our warehouse in Austria, preferably in the original packaging, within 14 days.
Return shipping costs from Austria:
For returns from Austria that include a hammock, Hamacama will provide you with a free return label from the Austrian postal service. If you do not use this label, you will have to pay for the return shipping yourself.
Return shipping costs from Germany:
For returns from Germany that contain a hammock, you will receive a DPD return label from Hamacama. The parcel must then be handed in at a DPD shop. For the return label you pay a flat rate of 5 EUR which will be automatically deducted from your refund. If you do not use this label, you will have to bear the full cost of returning the goods to Austria yourself.
Return shipping costs of accessories:
For returns that contain only accessories and no hammock, you are responsible for the return and the costs incurred, regardless of the country of delivery.
Return shipping costs from Switzerland, Liechtenstein, UK and rest of EU:
You organize the return to the Hamacama warehouse in Austria yourself. You will receive a lump sum by bank transfer or PayPal of 10 EUR (EU customer), CHF 10 (Switzerland and Liechtenstein), or 5 GBP as compensation for costs. You are responsible for ensuring that the goods arrive undamaged – otherwise no refund is possible.
Step 3: The goods must be flawless, i.e. remain saleable at full price. If returned articles show damages or other defects (e.g. torn threads of the hammock, missing accessories, etc.) we will replace in the worst case only 40% of the purchase price. Therefore, please be careful when testing the product!
Once the goods have arrived and been successfully inspected by us, you will be refunded via the payment method you used to purchase from us.
You will receive your refund within 2-5 business days after we receive the shipment. You will be informed automatically by e-mail.
7 Warranty / Guarantee
The warranty is in accordance with the statutory provisions, that is 24 months from receipt of goods. We want you to receive a flawless product when you buy. If there are any defects in the material or workmanship from the beginning, you will receive a free replacement of the hammock.
However, since the lifetime of cotton hammocks is highly dependent on usage (humidity, weather conditions, etc.) we cannot offer any warranty or repairs for damages that are due to the buyer.
To report a warranty claim, please write to us using the contact form or to the e-mail address given in the imprint.
8. EU Dispute Settlement
The European Commission provides a platform for online dispute resolution (OS), which you can find here https://ec.europa.eu/consumers/odr/.
You can reach our customer service via the contact form or via the e-mail address given in the imprint.